Support

SubEye is built and run by one person. There is no ticket queue and no bot — you write to a human and a human writes back.

Where to write

privacy@subeye.cc reaches Yehor Hunko directly. Expect a reply within a few days; anything about your personal data is answered within 30 days, as the privacy policy says.

If something is broken, three lines make it fixable in one round instead of four: your iPhone model and iOS version, what you tapped, and what happened instead of what you expected.

Reminders are not arriving

Reminders are scheduled on your device by iOS. There is no push server, so nothing can be re-sent from here. Check Settings → Notifications → SubEye on the phone first, then Settings → Notifications inside the app, which shows how many reminders are scheduled right now. If that number is zero while you have active subscriptions, that is worth an email.

You bought Pro and the app does not know

Settings → Restore purchases asks the App Store again, using whichever Apple Account is signed in. A new phone, a reinstall, or a different Apple Account are the three usual reasons. SubEye Pro is tied to the Apple Account that paid for it — there is no SubEye account for it to be tied to.

Refunds

Purchases go through Apple, so refunds do too — request one at reportaproblem.apple.com. SubEye cannot issue a refund itself.

Erasing your data

Settings → Erase all data, in the app. It removes every subscription, reminder and setting from the device, immediately and for good. If iCloud Sync is on it clears the iCloud copy too, which is what takes the data off your other devices. There is no account to close and nothing to request from here, and it cannot be undone.

Moving to a new phone

Restore the new phone from an iPhone backup and SubEye comes back with everything in it. That works with iCloud Sync off, because the app's storage is inside the backup. The other route is Settings → Data → iCloud Sync, switched on for the same Apple Account on both phones: the two lists are merged rather than one overwriting the other, so neither side loses anything. If you are switching without a backup and without sync, write them down first.

What SubEye cannot do

It does not connect to your bank, it does not read your email, it cannot see your real charges, and it cannot cancel a subscription on your behalf. With iCloud Sync off it also cannot recover data from a phone you no longer have — there is no server behind it holding a copy. Every figure in the app is arithmetic on the numbers you typed in — see the terms of service. There is no Android app and no web app.